Last Updated: September 30, 2026
Last updated: 30 September 2026
9G Driving respects your privacy and is committed to protecting the personal information we collect and use when you visit our website, contact us, book driving lessons, or receive driving tuition from us.
This Privacy Policy explains how 9G Driving / 9G Solutions UK (“9G Driving”, “we”, “us” or “our”) collects, uses, stores, protects and, where necessary, shares personal information.
We process personal information in accordance with applicable UK data-protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and other applicable UK legislation, as amended from time to time.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
For data-protection purposes, the organisation responsible for your personal information is:
9G Driving / 9G Solutions UK
Data Privacy Contact: Ranjith Mony (RAN)
Address: 9 Grassmere, Horley, Surrey RH6 9UG, United Kingdom
Telephone / WhatsApp: +44 7570 141111
Email: [email protected]
Website: 9gdriving.co.uk
9G Driving provides driving tuition and related services in Redhill, Reigate, Horley and surrounding Surrey areas.
Where we use third-party service providers to process personal information on our behalf, we remain responsible for ensuring that appropriate data-protection safeguards are in place.
We collect personal information that you provide to us when you enquire about, book or receive our services.
Depending on your relationship with us, this may include:
Full name
Date of birth
Email address
Telephone number
WhatsApp number
Home, work or college address
Postcode
Pickup and drop-off locations
Driving experience
Previous driving experience or training
Lesson history
Driving competency and progress records
Lesson notes and instructor evaluations
Mock driving test results
Test preparation information
Practical driving test details
Provisional or full driving licence information
DVLA/DVSA-related information where required for providing driving tuition
Where necessary, we may collect information required to verify your entitlement to drive, including:
Driving licence number
Licence entitlement information
DVLA licence check information
DVLA check code
We only use this information for legitimate driving-related purposes and do not sell or use it for unrelated marketing.
Where relevant and necessary for safe driving tuition, we may ask for limited information concerning:
Eyesight requirements
Medical conditions or restrictions that may affect driving
Relevant medication or medical information voluntarily disclosed by you
Driving-related medical requirements
Health information is treated as special-category personal data under UK data-protection law and will only be collected and processed where necessary and where we have an appropriate lawful basis and additional condition under applicable data-protection law.
We will seek to minimise the amount of health information collected and will not request medical information that is unnecessary for the service being provided.
Depending on the payment method used, we may process:
Payment amount
Transaction date
Payment reference
Invoice or receipt information
Billing information
Refund information
Where payment is processed through a third-party payment provider, your payment-card or banking information may be processed directly by that provider rather than stored by 9G Driving.
We may retain information contained in:
Website enquiries
Telephone communications
Emails
WhatsApp communications
Booking enquiries
Customer-service communications
Complaints and feedback
When you visit 9gdriving.co.uk, certain technical information may be collected automatically.
Depending on the technologies used on our website, this may include:
IP address
Browser type and version
Device type
Operating system
Screen or device information
Pages visited
Referring website
Approximate geographical information derived from technical data
Date and time of visits
Website interaction information
Cookie and similar technology information
We use technical information primarily to operate, secure, maintain and improve our website.
Where non-essential analytics, advertising or tracking technologies are used, we will obtain consent where required by applicable law.
We may use your personal information for the following purposes:
To:
Arrange and deliver driving lessons
Arrange pickup and drop-off
Manage lesson schedules
Record lesson attendance
Maintain lesson and progress records
Assess driving skills and competencies
Provide personalised driving instruction
Prepare learners for practical driving tests
Conduct mock driving tests
Provide manual and automatic driving tuition
Provide motorway, refresher and Pass Plus-related training where applicable
To:
Confirm relevant driving licence information
Verify driving entitlement where required
Complete DVLA-related checks
Confirm that a learner is appropriately entitled to receive driving tuition
To:
Record practical test dates
Help learners prepare for their test
Arrange appropriate tuition before a test
Provide test-day or test-route preparation
Arrange tuition vehicle availability where applicable
To:
Respond to enquiries
Communicate with learners
Confirm bookings
Send lesson reminders
Notify learners about cancellations or schedule changes
Communicate weather-related or safety-related changes
Handle complaints and requests
To:
Process and record payments
Issue receipts and invoices
Process refunds where applicable
Maintain business and accounting records
Meet applicable tax and accounting obligations
To:
Maintain appropriate learner and vehicle safety
Record relevant driving progress
Manage insurance-related requirements
Identify and respond to safety concerns
Protect learners, instructors and members of the public
To:
Comply with applicable legal obligations
Respond to lawful requests from public authorities
Deal with legal claims
Prevent or investigate fraud or unlawful activity
Protect our legal rights and interests
We do not rely on consent for every use of personal information.
Depending on the circumstances, we may process personal information using one or more of the following lawful bases under applicable UK data-protection law:
We may process information where it is necessary to provide driving lessons or other services you have requested, or to take steps at your request before entering into a contract.
Examples include:
Booking driving lessons
Arranging pickup and drop-off
Maintaining lesson records
Communicating about bookings
Processing payments
We may process information where necessary to comply with a legal obligation.
Examples may include:
Accounting and tax requirements
Responding to lawful requests from authorities
Maintaining records required by law
We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
Our legitimate interests may include:
Running and administering our driving school
Maintaining service quality
Managing bookings
Protecting the safety of learners and instructors
Preventing fraud and misuse
Maintaining website security
Handling enquiries and complaints
Protecting and enforcing our legal rights
Where we rely on legitimate interests, we will consider whether the processing is necessary and proportionate and take into account your rights and reasonable expectations.
Where consent is the appropriate lawful basis, we will request it clearly and separately.
You may withdraw consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.
Certain information, particularly information concerning health, is classified as special-category personal data under the UK GDPR.
We will only process such information where it is necessary and where both:
an appropriate general lawful basis for processing applies; and
an appropriate additional condition for processing special-category data applies.
Where appropriate, this may include obtaining explicit consent.
We will:
Collect only information that is reasonably necessary
Restrict access to authorised individuals
Use the information only for appropriate driving, safety, legal or administrative purposes
Take additional security measures where appropriate
Avoid retaining health information for longer than necessary
You should only provide health information that is relevant to your driving or the safe provision of our services.
Where licence verification is required for driving tuition, we may request relevant driving licence information and/or a DVLA check code.
This information may be used to verify driving entitlement and relevant licence information before or during driving tuition.
We will not sell driving licence information or use it for unrelated marketing purposes.
Licence information will only be shared with another organisation where this is necessary for the provision of our services, required by law, or otherwise permitted under applicable data-protection law.
We may invite learners to celebrate their driving test success with photographs, testimonials or other content.
Participation is voluntary.
We will not publish an identifiable learner's photograph or testimonial for promotional purposes without an appropriate legal basis and, where consent is relied upon, appropriate consent.
Where consent is used:
Consent will be separate from the provision of driving lessons.
You may refuse without affecting your driving lessons.
You may withdraw consent for future use.
We will take reasonable steps to remove content from our controlled website or social-media channels following a valid withdrawal request.
Before publishing a photograph of a driving test certificate or other document, we will take reasonable steps to conceal information that should not be publicly displayed, such as licence numbers, addresses or other sensitive information.
Please note that once content has been published on third-party social-media platforms, complete removal from copies, shares, screenshots or cached material outside our control may not always be possible.
We do not sell, rent or trade your personal information.
We may share personal information where necessary with:
Where necessary for:
Driving entitlement verification
Driving test administration
Regulatory requirements
Compliance with applicable law
We may use carefully selected service providers for services such as:
Website hosting
Website security
WhatsApp or other communications
Booking or scheduling systems
Payment processing
IT support
Cloud storage
Accounting services
These providers may process personal information on our behalf and are expected to provide appropriate confidentiality and security safeguards.
Where necessary, information may be shared with professional advisers such as accountants, insurers, solicitors or other advisers.
We may disclose information where required or permitted by law, including where necessary to:
Police or law-enforcement authorities
Courts or tribunals
Government departments
Regulators
Insurance providers in connection with relevant incidents or claims
We will only disclose information where there is an appropriate legal basis.
Some of our technology and service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by applicable UK data-protection law.
This may include using:
UK adequacy regulations or applicable adequacy arrangements
Appropriate contractual safeguards
Other lawful transfer mechanisms available under applicable data-protection legislation
If you require further information about a particular international transfer, you may contact us using the details in this Privacy Policy.
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Destruction
Alteration
Unauthorised disclosure
Unlawful processing
Measures may include:
Password-protected systems
Access controls
Secure communications
HTTPS/TLS encryption for website connections
Restricted access to learner information
Secure cloud or hosting environments
Regular software and security maintenance
Appropriate backup and recovery procedures
No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable steps appropriate to the nature of the information we process.
We do not keep personal information indefinitely.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.
Different types of information may therefore have different retention periods.
We generally retain relevant learner and lesson information for the duration of the learner relationship and for an appropriate period afterwards where necessary for:
Legal claims
Complaints
Insurance matters
Business records
Regulatory requirements
Dispute resolution
Financial and accounting information will be retained for the period required by applicable tax and accounting legislation.
The precise retention period depends on the nature of the record and the legal structure of the business.
Where consent is obtained for promotional activity, we may retain a record of that consent and any subsequent withdrawal for as long as reasonably necessary to demonstrate compliance.
Technical information and logs may be retained for periods appropriate to security, troubleshooting, analytics and operational requirements.
When information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.
Subject to applicable legal conditions and exemptions, you may have rights including:
You may request a copy of the personal information we hold about you.
You may ask us to correct inaccurate or incomplete personal information.
You may ask us to delete personal information where there is no compelling lawful reason for us to continue processing it.
This right is not absolute. For example, we may need to retain information to comply with legal obligations or establish, exercise or defend legal claims.
You may ask us to restrict processing in certain circumstances.
You may have the right to object to processing based on legitimate interests or other applicable grounds.
You have an absolute right to object to the use of your personal information for direct marketing.
In certain circumstances, you may request personal information you have provided to us in a structured, commonly used and machine-readable format.
Where we process your information on the basis of consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise your data-protection rights, please contact:
Data Privacy Lead: Ranjith Mony (RAN)
Email: [email protected]
Telephone / WhatsApp: +44 7570 141111
Postal Address: 9 Grassmere, Horley, Surrey RH6 9UG, United Kingdom
Please provide sufficient information to allow us to identify you and understand your request.
We may need to verify your identity before providing personal information or making changes to your records.
We will normally respond to valid data-protection requests without undue delay and within the applicable statutory timeframe.
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
Information Commissioner's Office (ICO)
Website: ico.org.uk
The ICO can provide information about your data-protection rights and investigate concerns about organisations' handling of personal information.
Our website may use cookies and similar technologies.
Some cookies may be strictly necessary for the operation, security and functionality of the website.
Other cookies or technologies, such as analytics or marketing technologies, may require your consent under applicable PECR requirements.
Where consent is required, we will provide appropriate information and allow you to make a choice before placing or using the relevant non-essential technologies.
You can also control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Our use of cookies may change over time as website functionality and third-party services change.
Our website may contain links to third-party websites and services, including government websites, social-media platforms and other external resources.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy and cookie policies of any third-party website you visit.
Our services may be used by learner drivers who are under 18.
Where we process information relating to children, we take appropriate care to ensure that the information is processed fairly, transparently and only for appropriate purposes.
Where applicable, we will take account of children's specific privacy rights and interests under UK data-protection law.
We do not currently use your personal information to make solely automated decisions that produce legal or similarly significant effects on you.
If this changes, we will update this Privacy Policy and provide any information required by applicable data-protection law.
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our website
Changes to technology or service providers
Changes to applicable legislation
Changes to regulatory guidance
Changes to our data-processing practices
The latest version will be published on our website with the date of the most recent update.
If you have questions about this Privacy Policy, your personal information or the way we process data, please contact us:
9G Driving / 9G Solutions UK
Data Privacy Lead: Ranjith Mony (RAN)
Address: 9 Grassmere, Horley, Surrey RH6 9UG, United Kingdom
Phone / WhatsApp: +44 7570 141111
Email: [email protected]
Website: 9gdriving.co.uk
Service Areas: Redhill (RH1), Reigate (RH2), Horley (RH6) and surrounding Surrey areas.
Last reviewed: 30 September 2026
